The strength of working with a family owned business

Caroline, Richard and Alan Moody

In today's fast-paced, profit driven world, finding a business that genuinely cares can feel rare. That's where family-owned businesses like ours stand apart. For over seven decades now, we've built our reputation not just on reliable logistics and warehousing solutions- but on trust, loyalty and the kind of personal service that only a family run firm can offer.

We’re invested for the long haul

As a third-generation family business, our name isn’t just above the door- it’s behind every decision we make. There’s a deep sense of responsibility that comes with that. The long term mindset means we’re not focused on short-term wins, we’re here to build relationships that last. Many of our customers have been with us for decades and we’ve grown alongside them, evolving our services to meet their changing needs.

Consistency you can count on

One of the biggest advantages of working with a family-run business is consistency. Here at Moody’s, the team you speak to today will be the same one supporting you tomorrow. We know our customers by name, they’re not just a number, and we’re proud that many of our team have been with us for years. This allows us to deliver a seamless, reliable service every single day. Whether it’s our drivers out on the road, our warehouse team handling freight, or our office staff coordinating every detail behind the scenes- you can count on us.

A personal touch that makes all the difference

Here at Moody’s, you’re never just another job. Every customer matters and we go the extra mile to prove it. We’re a very close-knit team, working like a well oiled machine. Communication is fast, decisions are made quickly and accountability is always clear. The personal touch extends to how we treat our staff. Our people are our greatest asset and we invest in them through training, development and a supportive work environment. When our team feels valued, our customers benefit.

Rooted in the community

Being family-owned means we’re community-focused. From supporting local events and sports clubs, to encouraging school pupils to consider a career in STEM subjects, we’re committed to giving back. Supporting the North East isn’t just a box we tick, it’s a key part of who we are.

Why does it matter?

Choosing to work with a family-owned business is more than just a business decision, it’s a values based one. In a world of faceless corporations, we’re proud to be a name and a team you can trust.