Two Hour
ETAs
It's time! Two-hour delivery windows are available now.
Providing customers with a two hour delivery window, using algorithms, pre-planned routes and driver-run order information.
Say goodbye to guesswork and hello to timed ETA’s, the latest addition to our quality service offering.
We are thrilled to announce the release of NexusETA, the latest update to Pall-Ex Group’s award-winning Nexus platform. This update brings a suite of new features that will take your experience to the next level.
Now, for every palletised freight consignment sent, you will receive a two-hour delivery window, keeping you informed every step of the way.
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Receive a TWO-HOUR delivery window for when your goods are expected to arrive
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Spend LESS TIME WAITING in for deliveries, allowing you more flexibility
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Complete TRANSPARENCY throughout the entire delivery process
What is an ETA?
ETA stands for estimated time of arrival. The addition of ETA’s to our service offering means our customers will receive a delivery window for when their goods are estimated to arrive.
How big is the delivery window?
On the day of delivery, you will receive a two-hour delivery window after the driver has departed the depot.
Will I get alerted about this?
If the sender has provided your mobile number or email address, you'll receive an email or text notification about your delivery timeslot. If you have not received this you can find your delivery window by visiting our track your pallet page
Is this a guaranteed time?
The delivery window is an accurate estimate based on the delivery route and we strive to complete all deliveries within the delivery window provided. However, unprecedented delays such as heavy traffic, adverse weather conditions may affect the ETA.
I've received my two hour timeslot, can I change it?
Once your delivery window has been allocated, it cannot be changed.
What happens if I've not received my pallet?
If this happens, don’t worry, your pallet is still on its way and you will receive an update about the status of your delivery.